Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: August 2025
1. General Questions
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2. Product Questions
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3. Bulk & Business Orders
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4. Payment & Security

 
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5. Delivery & Logistics
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6. Refunds & Returns
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7. Contact Questions

1. General Questions

Do you deliver the same day?

Yes. We offer same-day delivery across Cape Town. If same-day isn't available, your order will be delivered the next available day.

Do you deliver on weekends?

Absolutely. Braai emergencies don’t take days off — neither do we.

What areas do you cover?

We cover the entire Cape Town metro and surrounds. Unsure? WhatsApp us your location and we’ll confirm in seconds.

What if I’m not home when you deliver?

No problem — we’ll drop it in a safe spot and send you proof-of-delivery photos.

2. Product Questions

Is the wood really bone-dry?

Yes. Every bag is seasoned, moisture-tested, and braai-ready. No smoke-fest, just clean, hot flames.

How much wood is in a bag?

Bag weights vary by wood type.

 

Rooikrans: ±10kg

Kameeldoring: ±8kg

Bluegum: ±18kg


Every bag is bone-dry, moisture-tested, and braai-ready.

How much should I order?

15 Bags

Perfect for occasional braais and short-term use.

 

25 Bags ⭐ Most Popular

Great for regular braais and winter fireplaces.

 

50 Bags

Best value for families, heavy users and bulk buyers.

Can I choose a mix of wood types?

Yes. Just let us know on WhatsApp which wood types and quantities you'd like, and we'll confirm your order.

3. Bulk & Business Orders

Do you supply restaurants and lodges?

Yes. Many Cape Town restaurants and pizzerias rely on RoughBurn™ for priority delivery & bulk discounts.

Can I get invoices for my business?

Absolutely. We supply invoices, and EFT / card payments are accepted. Regular bulk clients can arrange weekly or monthly billing.

Do you offer contracts for bulk supply?

Yes — catering companies, restaurants, and lodges can secure contract-level supply for guaranteed stock and pricing.

4. Payment & Security

What payment methods do you accept?

We accept cash, card and EFT on delivery.

5. Delivery & Logistics

How fast do you deliver?

Same-day delivery in 2–6 hours (order before 12:30).

Can I track my order?

Yes. Once dispatched, you’ll receive updates via WhatsApp, and our driver can share a live ETA.

6. Refunds & Returns

What if I’m unhappy with my order?

We guarantee quality. If your wood arrives wet, damaged, or not as ordered, we’ll replace it or refund you — fast.

7. Contact Questions

How do I contact RoughBurn?

WhatsApp: 068 525 3967

Business Hours: Mon–Sun, 8am–8pm