Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Yes. Order before 12:30 PM and we’ll deliver the same day across Cape Town Metro. Orders after that land first thing the next morning.
Do you deliver on weekends?
Absolutely. Braai emergencies don’t take days off — neither do we.
What areas do you cover?
We deliver Cape Town wide — Northern Suburbs, Southern Suburbs, CBD, Atlantic Seaboard, Stellenbosch & surrounds. Unsure? WhatsApp us your location and we’ll confirm in seconds.
What if I’m not home when you deliver?
No problem — we’ll drop it in a safe spot and send you proof-of-delivery photos.
2. Product Questions
Is the wood really bone-dry?
Yes. Every bag is seasoned, moisture-tested, and braai-ready. No smoke-fest, just clean, hot flames.
How much wood is in a bag?
Rooikrans: ±7kg
Kameeldoring: ±8kg
Bluegum: ±10kg
Blackwattle: ±10kg
How much should I order?
5–10 bags → Weekend braai warriors
15–25 bags → Fireplace users / families
30+ bags → Serious braais / bulk customers
Can I choose a mix of wood types?
Yes. Add any combination of bag quantities to your cart.
3. Bulk & Business Orders
What’s the minimum bulk order?
Bulk packs start at 25–30 bags (depending on wood type).
Do you supply restaurants and lodges?
Yes. Many Cape Town restaurants and pizzerias rely on RoughBurn™ for priority delivery & bulk discounts.
Can I get invoices for my business?
Absolutely. We supply invoices, and EFT / card payments are accepted. Regular bulk clients can arrange weekly or monthly billing.
Do you offer contracts for bulk supply?
Yes — catering companies, restaurants, and lodges can secure contract-level supply for guaranteed stock and pricing.
4. Payment & Security
What payment methods do you accept?
Cash on Delivery
EFT
Secure Card Payments (via PayFast/Yoco)
Invoices for bulk accounts
Is my payment secure?
Yes. All card payments are encrypted and processed via secure providers.
5. Delivery & Logistics
How fast do you deliver?
Same-day delivery in 2–6 hours (order before 12:30).
Do you offer free delivery?
Yes. Free delivery applies to bulk orders over R1,500.
Can I track my order?
Yes. Once dispatched, you’ll receive updates via WhatsApp, and our driver can share a live ETA.
6. Refunds & Returns
What if I’m unhappy with my order?
We guarantee quality. If your wood arrives wet, damaged, or not as ordered, we’ll replace it or refund you — fast.
Once wood is burned or partially used, we can’t accept returns.
Do you offer free delivery?
Yes. Free delivery applies to bulk orders over R1,500.
Can I track my order?
Yes. Once dispatched, you’ll receive updates via WhatsApp, and our driver can share a live ETA.
7. Contact Questions
How do I contact RoughBurn?
WhatsApp: 068 525 3967
Email: support@roughburn.co.za
Business Hours: Mon–Sun, 8am–7pm
Contact
A:
Sandvlei Road, Cape Town, Western Cape, 7134, South Africa
